Delivery

Q: What are Baxtros UK delivery times?

A: Order before 3pm, Monday – Friday any item exceeding £10.00 and receive it the next day. Orders below this value will take 2 – 3 working days.

Q: What is the cost of UK Delivery?

A: All deliveries to the UK are free, no matter the size of the order.

Q: Does Baxtros post to Europe and is there a fee?

A: Yes we post to Europe for a small fee of just £1.99.

Q: How long does it take for an order to arrive in Europe?

A: Typically 3 – 5 working days.

Q: I’ve found your item cheaper elsewhere, can you match it?

A: Provide the details of where you purchased the item to one of our helpful members of staff and we will better it.

Q: How can I find out about your latest offers?

A: Simply sign with us and you will receive our latest offers via email.

Returns Policy

If you wish to return an item you have purchased, please make contact with us immediately and one of our staff will be available to assist you.

Before returning your item, we suggest you review our returns policy below:

Baxtros offers a standard 30 day return policy, from the date of purchase, on items customers purchase and later decide they no longer require. Return postage for these items is to be covered on behalf of the customer.  There will also be a re stocking fee based on the rate Baxtros is charged upon the sale to the customer.

Baxtros will offer to refund postage costs or provide a pre-paid postage label to customers who wish to return a faulty item.

Baxtros will either exchange or refund an item if it is faulty, subject to current stock levels and the decision made by the customer.

Baxtros offers a full 1 year warranty from the purchase date on all products. If the warranty is past its expiry date, Baxtros will not accept any responsibility for the return, refund or exchange of the item.

Baxtros will not exchange or refund any item that has been tampered with and as a result voided the warranty. Baxtros will also not exchange or refund any item that has incurred water damage or physical damage.

Baxtros requests all items that are return to include the original packaging, if this was included when the item was purchased, this also includes any accessories that came with the item.

Refunds

Baxtros processes, exchanges and refunds between Wednesday & Friday each week, customers will receive an update at this time, providing the item has been received back, in regards to the current status of their refund or exchange.

Once a refund has been processed it will take between 2 – 3 working days to show in your bank account.

Exchanges

UK customers
Once your item is received back to us and processed for re dispatch delivery will take between 1 – 2 working days, excluding weekends and public holidays.

European customers
Once your item is received back to us and processed for re dispatch delivery will take between 3 – 5 working days, excluding weekends and public holidays.

Cancellations on orders

Orders are dispatched everyday Monday to Friday by 3pm. For customers that wish to cancel their order prior to dispatch, we advise to contact us by 12pm on the respective day on dispatch. If your order has been placed between the hours of 12pm and 3pm, and you then wish to cancel, there is a risk your item could be dispatched. In this instance, we will arrange a return once the item arrives with you to process a refund on the purchased item.