Refunds and Returns
If you wish to return an item you have purchased, please make contact with us immediately and one of our staff will be available to assist you.
Before returning your item, we suggest you review our returns policy below:
Baxtros offers a standard 30 day return policy, from the date of purchase, on items customers purchase and later decide they no longer require. Return postage for these items is to be covered on behalf of the customer. There will also be a re stocking fee. This is calculate by taking the cost of posting the item to the customer along with any fee’s incurred upon return of the item.
Baxtros will offer to refund postage costs or provide a pre-paid postage label to customers who wish to return an item that is found to be faulty.
Baxtros will exchange an item be it faulty and within the 1 year warranty period. The customer also has the option of a refund, if the item is faulty and returned to Baxtros premises within 30 days of being purchased.
Baxtros offers a full 1 year warranty from the purchase date on all products. If the warranty is past its expiry date, Baxtros will not accept any responsibility for the return, refund or exchange of the item.
Baxtros will not exchange or refund any item that has been tampered with and as a result voided the warranty. Baxtros will also not exchange or refund any item that has incurred water damage or physical damage.
Baxtros does not offer refunds on modified custom made items. We can however, if there is an issue, have it fixed for you if any problems occurs within the 1 year warranty period.
Baxtros requests all items that are return to include the original packaging, if this was included when the item was purchased, this also includes any accessories that came with the item.
Baxtros processes exchanges and refunds every Thursday.
Once a refund has been processed it will take between 2 – 3 working days to show in your bank account.
Exchanges will take 2 – 3 working days to reach UK destinations from processing on the given Thursday. Items being exchange to Europe will take 3 – 5 working days. And World Wide exchanges will reach their destination 7 – 10 working days after the Thursday of processing.